Support

How can we help?

Write to andersonalves.tech@gmail.com with your iPhone model, your computer’s system (macOS or Windows, with the version) and what happened. We reply within two business days (in English, Portuguese or Spanish).

Open a support request

Tell us what happened and we’ll reply here and by e-mail. The more detail, the faster we can fix it.

Which app?BEHOLD Camera (iPhone)BEHOLD Link (Mac)BEHOLD Link (Windows)Something else Your e-mail What happened? Website

Send request

You get a private link to follow the conversation. We never ask for video or audio.

Getting started

1. On the computer (Mac or Windows), open BEHOLD Link, choose the app (or all audio, or the audio input) and click Start audio.
2. On the iPhone, open BEHOLD Camera and plug in the USB cable, or tap the connection pill at the bottom and choose your computer.
3. When the dot turns green, press REC.

The iPhone can’t find the computer

• Check that both are on the same network — guest networks are often isolated.
• On the iPhone: Settings › Privacy & Security › Local Network › turn on BEHOLD.
• On the Mac: the first time, allow BEHOLD Link to accept connections when macOS asks.
• On Windows: see BEHOLD Link on Windows below (firewall).
• No network? Keep Wi-Fi on on both, even without joining any network, and the devices close to each other: they connect directly, like AirDrop. The pill shows Direct.
• Keep the Mac’s Wi-Fi on, even when it’s on the cable: this enables the direct connection between the Mac and the iPhone. The direct connection is only between a Mac and an iPhone; on Windows, use the same network or the cable.

The computer’s meter doesn’t move

• Check that the chosen app is playing something ("playing" appears next to its name).
• The first time, macOS asks for system audio recording permission; if you declined it, turn it on in System Settings › Privacy & Security.
• On Windows, an app only shows in the list once it starts playing (it has to have opened audio). If you choose All audio, BEHOLD Link’s own sound is not included.

BEHOLD Link on Windows

• Warning when installing: the installer is not signed yet, so Windows may show “Windows protected your PC”. Click More info › Run anyway.
• Firewall: the first time, Windows asks whether BEHOLD Link may accept connections. Click Allow and tick the network you use (if it is set to “Public”, tick Public). If you cancelled, open BEHOLD Link: it shows a notice with an Allow in Firewall button.
• USB cable: install the Apple Devices app (free, from the Microsoft Store), keep the iPhone unlocked and tap “Trust This Computer”.
• Updates: BEHOLD Link tells you when there is a new version. Click Update now: it downloads, closes and reopens by itself (and waits for recordings to finish).
• While BEHOLD Link is sending, Windows does not go to sleep. The screen may turn off.
• MIDI keyboard: BEHOLD Link lists the keyboard as soon as it finds it, but only reads it after Start audio. On an up-to-date Windows 11 (with Windows MIDI Services, delivered by Windows Update), the keyboard works at the same time in Kontakt, your DAW and BEHOLD Link. On older Windows versions only one program at a time can use the keyboard: if it is open in your DAW, BEHOLD Link says so, and the fix is to update Windows.
• Open when the computer starts and favorite app: BEHOLD Link stays in the tray (near the clock). Closing the window only hides it; to quit, right-click the icon › Quit.

You see "No audio in this part"

The network was down for more than 10 seconds. The video keeps recording normally; only that part is missing your rig’s sound. Move the iPhone closer to the router, use the 5 GHz network or, better yet, connect the iPhone to the Mac with the cable.

You see "Recording with the iPhone microphone"

You started recording with no computer sending audio, so the video uses the iPhone’s own microphone (or an audio interface plugged into it). To use your rig’s sound, connect to BEHOLD Link before recording.

Using an audio interface on the iPhone

Plug the interface (iRig, Roland GO:MIXER and others) into the iPhone and open BEHOLD Camera without connecting to the Mac. The interface name and the sound level appear on screen. If you see "Clipping", turn the volume down on the interface or the mixer.

Trial and purchase

• The 7-day trial starts when you tap Start trial, not when you install the app. After it, the unlock is a one-time payment, no subscription.
• New iPhone or reinstalled the app? On the purchase screen, tap Restore purchases, using the same Apple Account you bought with.
• Got a code? Tap I have a code.
• Refunds are handled by Apple at reportaproblem.apple.com.

Send diagnostics

In the iPhone app, tap ⓘ › Send diagnostics to support and tell us what happened. Only technical information is included (never video or audio), which helps us fix things much faster.

The iPhone got hot

Long 4K recordings, in the sun or inside thick cases heat the phone up, even more if it’s charging over the cable at the same time. Prefer 1080p, remove the case and avoid direct light.